Returns & Refunds

Last Updated August 2026
Returns & Refunds

Return & Refund Overview

Return Window
14 Days
From the date of receipt
Approved Refunds
5–15 Business Days
To the original payment method
01 / Orders

Order Cancellation

If you need to cancel your order, please contact our Customer Support team as soon as possible.

Order cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed . Once an order has entered processing or has been shipped, it can no longer be cancelled.

Approved cancellations: Orders successfully cancelled within the applicable cancellation period will receive a full refund.
02 / Returns

Returns

We accept eligible returns within 14 days of the date you receive your order.

Return Eligibility
Original Condition
Unused, unworn, and in its original condition.
Original Packaging
Returned with the original packaging.
Proof of Purchase
Order confirmation, receipt, or other proof of purchase.
Important: Please do not return your item directly to the manufacturer.
03 / Shipping Costs

Return Shipping

Customer-Initiated Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Our Error
If you receive a damaged, defective, or incorrect item due to our error, we will cover the applicable return shipping costs.
Shipping Charges
Customers will be charged shipping costs no more than once for each order, including returns.
Restocking Fees
No restocking fees will be charged for approved returns.
04 / How to Return

Return Process

Before returning any item, please contact our Customer Support team to request return authorization.

STEP 01
Contact Support
Contact us with your order details and return request.
STEP 02
Receive Authorization
We will review your request and provide the applicable return instructions.
STEP 03
Send Your Return
Ship your return to the address specified in your approved return instructions.
Returns sent without prior authorization or to an address not specified for your approved return may not be accepted and may delay the return or refund process.
Return Information
General Return
Address
Shop 2, 5th Floor, Building 9, Jiaozhuang Jiayuan Commercial Plaza, Jinqueshan Subdistrict, Lanshan District, Linyi, Shandong, China

This address is provided for general return information. The appropriate return destination may vary depending on the product, order, or fulfillment location. Please contact Customer Support before sending any return and follow the return address and instructions provided with your approved return request.

Customer Support
service@calivessa.com
You may also find our contact information in your Order Confirmation Email.
05 / Refunds

Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received.

After the inspection is completed, we will inform you whether your refund has been approved.

If Approved
5–15 Business Days
Your refund will be issued to your original payment method. The exact processing time may vary depending on your payment provider or financial institution.
06 / Refund Assistance

Late or Missing Refunds

If you have not received your refund after the estimated processing period, please complete the following steps:

01
Check your bank account again.
02
Contact your credit card company, as it may take additional time for the refund to be officially posted.
03
Contact your bank, as processing times can vary.

If you have completed all of the above steps and still have not received your refund, please contact our Customer Support team.

service@calivessa.com