FAQ
Ordering
How do I place my order?
To place an order:
- Select the product you would like to purchase and click "Add to Cart".
- Proceed to checkout and enter your shipping and payment information.
- Review your order details and complete your payment.
After your order has been successfully placed, you will receive an Order Confirmation Email containing your order number and purchase details.
If you experience any issues during checkout, please contact our Customer Support team.
How do I know if my order has been successfully submitted?
After your order has been placed successfully, you will receive an Order Confirmation Email containing your order number and purchase details.
If you do not receive your confirmation email, please check your spam or junk folder first. If you still cannot locate it, please contact our Customer Support team.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible.
Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed .
Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.
Payment
What payment methods do you accept?
We accept secure payment methods available during checkout. Available payment options may include:
- Credit and debit cards.
- PayPal.
- Apple Pay.
- Google Pay.
- Other payment methods available in your region.
Payment options may vary depending on your location and the options available during checkout.
Is my payment information secure?
Payments are processed through third-party payment providers.
We do not store your complete payment card information. Payment details are handled according to the security and privacy practices of the applicable payment provider.
How do I use a discount code?
To apply a discount code:
- Enter your discount code in the discount field during checkout.
- Click "Apply".
- Confirm that the discount has been applied before completing your order.
Only valid promotional codes can be applied.
Shipping
How long does delivery take?
Orders are typically processed within 5 business days after an order is placed.
Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, customs processing (if applicable), and other external factors.
Delivery times are estimates only and may be affected by circumstances outside our control.
Do you ship worldwide?
We currently ship to customers worldwide.
Shipping availability and costs may depend on your destination, order details, carrier availability, and applicable logistics restrictions.
If we are unable to ship to your location, our Customer Support team will contact you regarding the available options.
How can I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.
You can use the tracking number provided to check the status of your shipment at www.17track.net.
Why has my tracking information not updated?
Tracking information may take some time to update after your shipment has been dispatched.
Updates may also be delayed while a package is moving between carrier facilities, undergoing customs processing, or being transferred to a local delivery partner.
If your tracking information has not changed for an extended period, please contact our Customer Support team for assistance.
Returns & Refunds
What is your return policy?
We accept eligible return requests within 14 days after receiving your order.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned with its original packaging.
- Include proof of purchase.
Please contact our Customer Support team before returning any product.
How do I return an item?
Before returning any item, please contact our Customer Support team to request return authorization.
Once your return request has been reviewed and approved, we will provide the applicable return instructions, including the return destination for your order.
The appropriate return address may vary depending on the product, order, or fulfillment location. Please follow the return address and instructions provided with your approved return request.
Returns sent without prior authorization or to an address not specified for your approved return may not be accepted and may delay the return or refund process.
What if I receive a damaged, defective, or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact our Customer Support team as soon as possible.
Please provide:
- Your order number.
- Photos of the item.
- A brief description of the issue.
Our team will review your request and provide the appropriate assistance.
If the return is required because of an error on our part, we will cover the applicable return shipping costs.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–15 business days.
The exact processing time may vary depending on your payment provider or financial institution.
Product Questions
Are product colors exactly the same as shown in the pictures?
We make reasonable efforts to display product images and colors as accurately as possible.
However, actual colors may vary slightly depending on your device, screen settings, lighting conditions, or normal product variations.
What should I do if I have a question about a product?
Please review the information provided on the applicable product page first.
If you need additional information before or after placing an order, please contact our Customer Support team and provide the product name or relevant order information.
Privacy & Support
Is my personal information protected?
We respect your privacy and take reasonable measures designed to protect your personal information.
Personal information may be used for purposes such as processing orders, providing customer support, improving our services, and other necessary business activities as described in our Privacy Policy.
How can I contact Customer Support?
For questions regarding orders, products, shipping, returns, or other customer service matters, please contact our Customer Support team.
Email: service@calivessa.com
Service Hours: 9:00 AM – 6:00 PM (PDT)
You may also find our contact information in your Order Confirmation Email.